Welcome to Air Jordan Store, your premier destination for authentic sneakers. We’re committed to delivering your kicks with care and precision. Below you’ll find all the details about our shipping and returns processes.

SHIPPING INFORMATION

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak seasons or special releases, processing may take an additional day.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and signature confirmation
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

SNEAKERHEAD NOTE: We currently ship worldwide except to certain Asian countries and remote areas. All international shipments may be subject to customs fees, which are the responsibility of the customer.

RETURNS & EXCHANGES

We stand behind every pair we sell. If you need to return or exchange your sneakers, here’s our straightforward process:

Eligibility & Time Frame

You may return or exchange eligible items within 15 days of receiving your order. To qualify:

  • Items must be in original, deadstock condition (unworn with all tags attached)
  • Original packaging must be intact (including special edition boxes)
  • Proof of purchase must be provided

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • All limited-edition Yeezy Boost models (350, 380, 500)
  • Special collaboration releases (A Bathing Ape, exclusive Adidas Yeezy)
  • Sneakers purchased during flash sales or special promotions

Return Process

Step 1: Initiate Your Return

Email our sneaker specialists at [email protected] with:

  • Your order number
  • Reason for return
  • Whether you prefer a refund or exchange
  • Photos of the items in their original condition

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Air Jordan Store Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Date Purchased: [Insert]
Items to Return: [List items with sizes]
Reason for Return: [Size issue/Product defect/Other]
Preferred Resolution: [Refund/Exchange for size [ ]]

I confirm the items are in deadstock condition with all original packaging. Please find attached photos of the items.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our authentication team will review your request within 48 hours. If approved, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items only)

Step 3: Ship Your Return

Package your sneakers securely in the original box, then place inside a shipping box. Include:

  • Completed return form (will be emailed to you)
  • Copy of your invoice

Ship to our authentication center:

Air Jordan Store Returns
3812 University Street
Seattle, US 98155

Step 4: Processing

Once received, our team will inspect your return within 3-5 business days. We’ll email you when processing is complete.

Refunds

Timing & Method: Refunds are processed within 5-7 business days after we approve your return. Your funds will be returned via the original payment method:

  • Credit/debit cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size exchanges (when available):

  • Follow the standard return process above
  • Clearly state your desired size in the return request
  • We’ll ship your new pair once we receive and authenticate the return

Note: Exchanges are subject to availability. If your size isn’t available, we’ll issue a refund or store credit.

International Returns

For customers outside the US:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service

Questions?

Our sneaker specialists are here to help with any shipping or return questions. Contact us at [email protected].

For faster service, include your order number in all communications.

COLLECTOR’S PROMISE: We treat every return with the same care we give to authenticating rare sneakers. Your satisfaction is as important to us as that perfect pair of Jordans.