About Air Jordan Store

Q: What kind of products do you sell?
A: We specialize in premium sneakers including Air Jordans (all numbered series from 1-14), Yeezy Boosts (350, 380, 500), and collaborations with brands like A Bathing Ape and Adidas. We curate only the most iconic sneakers that represent sneaker culture at its finest.
Q: Where is your store located?
A: Our headquarters is based at 3812 University Street, Seattle, US 98155, but we operate primarily as an online store serving sneaker enthusiasts worldwide.

Product Questions

Q: Are your sneakers authentic?
A: Absolutely. Every pair we sell is 100% authentic and passes our rigorous authentication process before shipping. We source directly from authorized retailers and trusted suppliers in the sneaker community.
Q: Do you sell used or pre-owned sneakers?
A: No, we specialize exclusively in brand new, deadstock sneakers in their original packaging. Every pair comes with all original manufacturer tags and accessories.
Q: Why don’t you carry certain Jordan models?
A: As a curated sneaker destination, we focus on the most sought-after Jordan models (1-14) and limited editions. While we don’t carry every AJ release, we ensure every pair we offer represents the pinnacle of sneaker culture.

Ordering & Account

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection.
Q: Can I modify or cancel my order after placing it?
A: You have a 2-hour window after placing your order to request changes. Please email [email protected] immediately with your order number. After processing begins (1-2 business days), we cannot modify orders due to our fast fulfillment system.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest, but creating an account lets you track orders, save your shipping information, and get early access to new drops.

Shipping & Delivery

Q: Where do you ship?
A: We offer worldwide delivery to most countries (excluding select regions in Asia and certain remote areas). During checkout, simply enter your address to confirm service availability to your location.
Q: What are my shipping options?
A: We offer two premium services:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Shipping: 15-25 business days via EMS for orders over $50
Q: How are sneakers packaged for shipping?
A: Every pair ships in its original manufacturer’s box, double-boxed for protection with:
– Anti-tamper security seals
– Moisture-resistant packaging
– Discreet outer packaging (no sneaker branding)
Q: Who pays for customs fees?
A: International customers are responsible for any applicable customs duties or import taxes, which vary by country. These fees are not included in your order total and will be assessed by your local customs office.

Returns & Exchanges

Q: What’s your return policy?
A: We offer hassle-free returns within 15 days of delivery. Items must be in unworn condition with all original packaging and tags. Shipping costs are non-refundable unless the return is due to our error.
Q: How do I initiate a return?
A: Email [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions. Returns without authorization cannot be processed.
Q: Do you offer exchanges?
A: Due to the limited availability of our products, we currently only process returns for refunds. You’re welcome to place a new order for the desired item after receiving your refund.

Still Have Questions?

Our sneaker specialists are available via email at [email protected] to help with any other inquiries. We typically respond within 24 hours (excluding weekends).

Ready to add to your collection? Browse our latest drops →